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local TICKET_STATE_FIELD_ENTRY = 1
local TICKET_STATE_START_SUBMISSION = 2
local TICKET_FIELD_EMAIL = 1
local TICKET_FIELD_CATEGORY = 2
local TICKET_FIELD_SUBCATEGORY = 3
local TICKET_FIELD_REQUIRED_DETAILS = 4
local TICKET_FIELD_ADDITIONAL_DETAILS = 5
local TICKET_VALIDATION_STATUS =
{
SUCCESS = 1,
FAILED_NO_EMAIL = 2,
FAILED_NO_NAME = 3,
}
local REFRESH_KEYBIND_STRIP = true
local TICKET_CATEGORIES =
{
{
id = TICKET_CATEGORY_CHARACTER_ISSUE,
},
{
id = TICKET_CATEGORY_REPORT_DEFAULT,
},
{
id = TICKET_CATEGORY_OTHER,
},
}
local TICKET_SUBCATEGORIES =
{
[TICKET_CATEGORY_REPORT_DEFAULT] =
{
{
id = TICKET_CATEGORY_REPORT_BAD_NAME,
},
{
id = TICKET_CATEGORY_REPORT_HARASSMENT,
},
{
id = TICKET_CATEGORY_REPORT_CHEATING,
},
{
id = TICKET_CATEGORY_REPORT_OTHER,
},
},
}
local REQUIRED_FIELD_DEFAULT_TEXTS =
{
[TICKET_CATEGORY_REPORT_DEFAULT] = zo_strformat(SI_GAMEPAD_HELP_TICKET_EDIT_REQUIRED_NAME_DISPLAY, ZO_GetPlatformAccountLabel()),
}
local VALIDATION_ERROR_STRINGS =
{
[TICKET_VALIDATION_STATUS.FAILED_NO_NAME] =
{
[TICKET_CATEGORY_REPORT_DEFAULT] = zo_strformat(SI_GAMEPAD_HELP_TICKET_FAILED_REPORT_WITHOUT_DISPLAY_NAME, ZO_GetPlatformAccountLabel())
}
}
-- The email address (result of GetActiveUserEmailAddress) needs to be kept private,
-- so it can't be stored in the ZO_Help_Customer_Service_Gamepad object
local g_email = ""
if validationStatus ~= TICKET_VALIDATION_STATUS.SUCCESS then
local errorStringContainer = VALIDATION_ERROR_STRINGS[validationStatus]
if validationStatus == TICKET_VALIDATION_STATUS.FAILED_NO_EMAIL then
return errorStringContainer
else
return errorStringContainer[category]
end
end
return nil
end
end
ZO_Gamepad_ParametricList_Screen.Initialize(self, control, ZO_GAMEPAD_HEADER_TABBAR_DONT_CREATE, nil, HELP_CUSTOMER_SERVICE_GAMEPAD_SCENE)
self.savedFields = {}
self.fieldRegistrationFunctions =
{
if (categoryId == TICKET_CATEGORY_REPORT_DEFAULT) then
end
end,
end,
}
local headerMessageControl = self.control:GetNamedChild("Mask"):GetNamedChild("Container"):GetNamedChild("HeaderContainer"):GetNamedChild("Header"):GetNamedChild("Message")
self.ticketSubmittedFailedHeader = GetString(SI_GAMEPAD_HELP_TICKET_SUBMITTED_DIALOG_HEADER_FAILURE)
self.ticketSubmittedSuccessHeader = GetString(SI_GAMEPAD_HELP_TICKET_SUBMITTED_DIALOG_HEADER_SUCCESS)
self.ticketSubmittedFailedMessage = GetString(SI_GAMEPAD_HELP_CUSTOMER_SERVICE_FAILED_TICKET_SUBMISSION)
control:RegisterForEvent(EVENT_CUSTOMER_SERVICE_TICKET_SUBMITTED, function (...) self:OnCustomerServiceTicketSubmitted(...) end)
end
end
end
end
if(self.currentDropdown ~= nil) then
end
end
self.keybindStripDescriptorsByState =
{
[TICKET_STATE_FIELD_ENTRY] =
{
alignment = KEYBIND_STRIP_ALIGN_LEFT,
-- Back
KEYBIND_STRIP:GenerateGamepadBackButtonDescriptor(function() SCENE_MANAGER:HideCurrentScene() end, nil, SOUNDS.DIALOG_DECLINE),
-- Select
{
keybind = "UI_SHORTCUT_PRIMARY",
if targetData.isTextField then
else
end
elseif targetData.isDropdown then
elseif targetData.isSubmit then
end
end,
if self.itemList then
if selectedData then
return not selectedData.isLocked
end
end
return false
end
},
},
[TICKET_STATE_START_SUBMISSION] =
{
alignment = KEYBIND_STRIP_ALIGN_LEFT,
},
}
ZO_Gamepad_AddListTriggerKeybindDescriptors(keybindStripDescriptor, function() return self.itemList end )
end
end
self.keybindStripDescriptor = self.keybindStripDescriptorsByState[self.ticketState]
end
do
local HEADER_DATA_FIELD_ENTRY =
{
}
local HEADER_DATA_START_SUBMISSION =
{
}
-- refreshKeybindStrip should only be used for internal state changes
self.ticketState = ticketState
if refreshKeybindStrip then
end
-- field entry
if (self.ticketState == TICKET_STATE_FIELD_ENTRY) then
self.headerData = HEADER_DATA_FIELD_ENTRY
-- start submission
elseif (self.ticketState == TICKET_STATE_START_SUBMISSION) then
self.headerData = HEADER_DATA_START_SUBMISSION
end
end
end
if (result == TICKET_VALIDATION_STATUS.SUCCESS) then
else
ZO_Dialogs_ShowGamepadDialog("HELP_CUSTOMER_SERVICE_TICKET_FAILED_REASON", nil, {mainTextParams = { GetValidationErrorString(result, self:GetCurrentCategory()) }})
end
end
local result = TICKET_VALIDATION_STATUS.SUCCESS
local email = g_email
if (email == nil) or (email == "") then
result = TICKET_VALIDATION_STATUS.FAILED_NO_EMAIL
else
local details = self.savedFields[TICKET_FIELD_REQUIRED_DETAILS]
if (details == nil) or (details == "") then
--"Character" required information is inferred, so nothing is required
if (categoryId ~= TICKET_CATEGORY_CHARACTER_ISSUE and categoryId ~= TICKET_CATEGORY_OTHER) then
result = TICKET_VALIDATION_STATUS.FAILED_NO_NAME
end
end
end
return result
end
end
self.savedFields[TICKET_FIELD_REQUIRED_DETAILS] = nil
self.savedFields[TICKET_FIELD_ADDITIONAL_DETAILS] = nil
self.savedFields[TICKET_FIELD_SUBCATEGORY] = nil
self.requiredInfoProvidedInternally = false
end
function ZO_Help_Customer_Service_Gamepad:OnCustomerServiceTicketSubmitted(eventCode, response, success)
--TODO: Split everything out and refactor
if customerServiceShowing or questAssistanceShowing or itemAssistanceShowing then
local dialogParams = {}
if ((success == true) and (response ~= nil)) then
dialogParams.titleParams = { self.ticketSubmittedSuccessHeader }
dialogParams.mainTextParams = {
self.knowledgeBaseText,
self.websiteText,
}
else
dialogParams.titleParams = { self.ticketSubmittedFailedHeader }
dialogParams.mainTextParams = {
self.ticketSubmittedFailedMessage,
self.knowledgeBaseText,
self.websiteText,
}
end
end
end
end
self.savedFields[TICKET_FIELD_ADDITIONAL_DETAILS] = bodyText
end
if (categoryInfo.id == categoryId) then
self.savedFields[TICKET_FIELD_CATEGORY] = categoryIndex
break
end
end
end
local subcategories = TICKET_SUBCATEGORIES[categoryInfo.id]
if (subcategories) then
if (subcategoryInfo.id == subcategoryId) then
self.savedFields[TICKET_FIELD_CATEGORY] = categoryIndex
self.savedFields[TICKET_FIELD_SUBCATEGORY] = subcategoryIndex
break
end
end
end
end
end
self.requiredInfoProvidedInternally = isProvidedInternally
end
if (email and (email ~= "")) then
g_email = email
end
end
local categoryIndex = self.savedFields[TICKET_FIELD_CATEGORY]
if categoryIndex then
end
end
local categoryInfo = TICKET_CATEGORIES[categoryIndex]
if (categoryInfo) then
return categoryInfo.id
end
end
if (fieldType == TICKET_FIELD_EMAIL) then
else
end
end
end
end
return g_email
else
end
end
local function SetupTextFieldListEntry(control, data, selected, reselectingDuringRebuild, enabled, active)
self.activeEditBox = editControl
end)
self.activeEditBox = nil
end)
if (savedText) then
else
end
local defaultText = data.fieldType == TICKET_FIELD_EMAIL and GetString(SI_GAMEPAD_HELP_EMAIL_ADDRESS_REQUIRED) or REQUIRED_FIELD_DEFAULT_TEXTS[self:GetCurrentCategory()]
else
end
end
local function SetupLockedTextFieldListEntry(control, data, selected, reselectingDuringRebuild, enabled, active)
if (savedText) then
else
end
end
local function SetupDropdownListEntry(control, data, selected, selectedDuringRebuild, enabled, activated)
if (selected) then
end
end
list:AddDataTemplateWithHeader("ZO_GamepadTextFieldItem_Multiline", SetupTextFieldListEntry, ZO_GamepadMenuEntryTemplateParametricListFunction, nil, "ZO_GamepadMenuEntryFullWidthHeaderTemplate")
list:AddDataTemplateWithHeader("ZO_Gamepad_Help_EditLockedEntry_MultiLine", SetupLockedTextFieldListEntry, ZO_GamepadMenuEntryTemplateParametricListFunction, nil, "ZO_GamepadMenuEntryFullWidthHeaderWithLockTemplate")
list:AddDataTemplateWithHeader("ZO_Gamepad_Help_Dropdown_Item", SetupDropdownListEntry, ZO_GamepadMenuEntryTemplateParametricListFunction, nil, "ZO_GamepadMenuEntryFullWidthHeaderTemplate")
list:AddDataTemplate("ZO_GamepadTextFieldSubmitItem", ZO_SharedGamepadEntry_OnSetup, ZO_GamepadMenuEntryTemplateParametricListFunction)
end
end
function ZO_Help_Customer_Service_Gamepad:DropdownItemCallback(selectionIndex, fieldType, ticketCategoryId)
if (self.savedFields[fieldType] ~= selectionIndex) then
self.savedFields[fieldType] = selectionIndex
end
if fieldType == TICKET_FIELD_CATEGORY then
if self.requiredInfoProvidedInternally then
self.savedFields[TICKET_FIELD_REQUIRED_DETAILS] = nil
end
self.requiredInfoProvidedInternally = false
end
end
end
dropdown:AddItem(ZO_ComboBox:CreateItemEntry(item.name, function() self:DropdownItemCallback(index, data.fieldType, item.id) end), ZO_COMBOBOX_SUPRESS_UPDATE)
end
end
local savedField = self.savedFields[fieldType]
if (savedField) then
else
end
end
self.currentDropdown = dropdown
end
if(self.currentDropdown ~= nil) then
local savedField = self.savedFields[fieldType]
if (savedField) then
else
end
end
end
end
end
end
end
entryData.customerServiceObject = self
entryData.fieldType = fieldType
entryData.header = header
entryData.isTextField = true
entryData.isRequired = required
entryData.isLocked = locked
if locked then
else
end
end
entryData.customerServiceObject = self
entryData.fieldType = fieldType
entryData.header = header
entryData.isDropdown = true
end
local entryData = ZO_GamepadEntryData:New(GetString(SI_GAMEPAD_HELP_SUBMIT_TICKET), ZO_GAMEPAD_SUBMIT_ENTRY_ICON)
entryData.isSubmit = true
end
if (self.ticketState == TICKET_STATE_FIELD_ENTRY) then
end
end
self.dirty = false
local FIELD_IS_REQUIRED = true
-- email address
self:AddTextFieldEntry(TICKET_FIELD_EMAIL, GetString(SI_GAMEPAD_HELP_FIELD_TITLE_EMAIL), FIELD_IS_REQUIRED)
-- categories
self:AddDropdownEntry(TICKET_FIELD_CATEGORY, GetString(SI_GAMEPAD_HELP_FIELD_TITLE_CATEGORY), TICKET_CATEGORIES)
if (categoryId) then
-- contextual subcategories
local subcategories = TICKET_SUBCATEGORIES[categoryId]
if (subcategories) then
self:AddDropdownEntry(TICKET_FIELD_SUBCATEGORY, GetString(SI_GAMEPAD_HELP_FIELD_TITLE_SUBCATEGORY), subcategories)
end
-- required fields
if categoryId ~= TICKET_CATEGORY_CHARACTER_ISSUE and categoryId ~= TICKET_CATEGORY_OTHER then
self:AddTextFieldEntry(TICKET_FIELD_REQUIRED_DETAILS, GetString(SI_GAMEPAD_HELP_FIELD_TITLE_REQUIRED_DETAILS), FIELD_IS_REQUIRED, self.requiredInfoProvidedInternally)
end
end
-- additional details
self:AddTextFieldEntry(TICKET_FIELD_ADDITIONAL_DETAILS, GetString(SI_GAMEPAD_HELP_FIELD_TITLE_ADDITIONAL_DETAILS))
end
if (self.activeEditBox) then
end
end
end
end
end |