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ZO_HELP_TICKET_FIELD_TYPE ={ IMPACT = 1, CATEGORY = 2, SUBCATEGORY = 3, DETAILS = 4, EXTERNAL_INFO = 5, DESCRIPTION = 6, ATTACH_SCREENSHOT = 7, SUBMIT = 8,}ZO_HELP_SUBMIT_FEEDBACK_FIELD_DATA ={ [ZO_HELP_TICKET_FIELD_TYPE.IMPACT] = { enumStringPrefix = "SI_CUSTOMERSERVICESUBMITFEEDBACKIMPACTS", iterationBegin = CUSTOMER_SERVICE_SUBMIT_FEEDBACK_IMPACT_ITERATION_BEGIN, iterationEnd = CUSTOMER_SERVICE_SUBMIT_FEEDBACK_IMPACT_ITERATION_END, invalidEntry = CUSTOMER_SERVICE_SUBMIT_FEEDBACK_IMPACT_NONE, }, [ZO_HELP_TICKET_FIELD_TYPE.CATEGORY] = { enumStringPrefix = "SI_CUSTOMERSERVICESUBMITFEEDBACKCATEGORIES", universallyAddEnum = CUSTOMER_SERVICE_SUBMIT_FEEDBACK_SUBCATEGORY_NONE, iterationBegin = CUSTOMER_SERVICE_SUBMIT_FEEDBACK_CATEGORY_ITERATION_BEGIN + 1, iterationEnd = CUSTOMER_SERVICE_SUBMIT_FEEDBACK_CATEGORY_ITERATION_END, end, invalidEntry = CUSTOMER_SERVICE_SUBMIT_FEEDBACK_CATEGORY_NONE, }, [ZO_HELP_TICKET_FIELD_TYPE.SUBCATEGORY] = { enumStringPrefix = "SI_CUSTOMERSERVICESUBMITFEEDBACKSUBCATEGORIES", universallyAddEnum = CUSTOMER_SERVICE_SUBMIT_FEEDBACK_SUBCATEGORY_NONE, otherEnum = CUSTOMER_SERVICE_SUBMIT_FEEDBACK_SUBCATEGORY_OTHER, categoryContextualData = { [CUSTOMER_SERVICE_SUBMIT_FEEDBACK_CATEGORY_ALLIANCE_WAR] = { iterationBegin = CUSTOMER_SERVICE_SUBMIT_FEEDBACK_SUBCATEGORY_ALLIANCE_WAR_1, iterationEnd = CUSTOMER_SERVICE_SUBMIT_FEEDBACK_SUBCATEGORY_ALLIANCE_WAR_END - 1, }, [CUSTOMER_SERVICE_SUBMIT_FEEDBACK_CATEGORY_AUDIO] = { iterationBegin = CUSTOMER_SERVICE_SUBMIT_FEEDBACK_SUBCATEGORY_AUDIO_1, iterationEnd = CUSTOMER_SERVICE_SUBMIT_FEEDBACK_SUBCATEGORY_AUDIO_END - 1, }, [CUSTOMER_SERVICE_SUBMIT_FEEDBACK_CATEGORY_CRAFTING] = { iterationBegin = CUSTOMER_SERVICE_SUBMIT_FEEDBACK_SUBCATEGORY_CRAFTING_1, iterationEnd = CUSTOMER_SERVICE_SUBMIT_FEEDBACK_SUBCATEGORY_CRAFTING_END - 1, }, [CUSTOMER_SERVICE_SUBMIT_FEEDBACK_CATEGORY_COMBAT] = { iterationBegin = CUSTOMER_SERVICE_SUBMIT_FEEDBACK_SUBCATEGORY_COMBAT_1, iterationEnd = CUSTOMER_SERVICE_SUBMIT_FEEDBACK_SUBCATEGORY_COMBAT_END - 1, }, [CUSTOMER_SERVICE_SUBMIT_FEEDBACK_CATEGORY_ITEMS] = { iterationBegin = CUSTOMER_SERVICE_SUBMIT_FEEDBACK_SUBCATEGORY_ITEMS_1, iterationEnd = CUSTOMER_SERVICE_SUBMIT_FEEDBACK_SUBCATEGORY_ITEMS_END - 1, }, [CUSTOMER_SERVICE_SUBMIT_FEEDBACK_CATEGORY_CROWN_STORE] = { iterationBegin = CUSTOMER_SERVICE_SUBMIT_FEEDBACK_SUBCATEGORY_CROWN_STORE_1, iterationEnd = CUSTOMER_SERVICE_SUBMIT_FEEDBACK_SUBCATEGORY_CROWN_STORE_END - 1, }, [CUSTOMER_SERVICE_SUBMIT_FEEDBACK_CATEGORY_GRAPHICS] = { iterationBegin = CUSTOMER_SERVICE_SUBMIT_FEEDBACK_SUBCATEGORY_GRAPHICS_1, iterationEnd = CUSTOMER_SERVICE_SUBMIT_FEEDBACK_SUBCATEGORY_GRAPHICS_END - 1, }, [CUSTOMER_SERVICE_SUBMIT_FEEDBACK_CATEGORY_QUESTS] = { iterationBegin = CUSTOMER_SERVICE_SUBMIT_FEEDBACK_SUBCATEGORY_QUESTS_1, iterationEnd = CUSTOMER_SERVICE_SUBMIT_FEEDBACK_SUBCATEGORY_QUESTS_END - 1, }, [CUSTOMER_SERVICE_SUBMIT_FEEDBACK_CATEGORY_TEXT] = { iterationBegin = CUSTOMER_SERVICE_SUBMIT_FEEDBACK_SUBCATEGORY_TEXT_1, iterationEnd = CUSTOMER_SERVICE_SUBMIT_FEEDBACK_SUBCATEGORY_TEXT_END - 1, }, [CUSTOMER_SERVICE_SUBMIT_FEEDBACK_CATEGORY_DUNGEONS] = { iterationBegin = CUSTOMER_SERVICE_SUBMIT_FEEDBACK_SUBCATEGORY_DUNGEONS_1, iterationEnd = CUSTOMER_SERVICE_SUBMIT_FEEDBACK_SUBCATEGORY_DUNGEONS_END - 1, }, [CUSTOMER_SERVICE_SUBMIT_FEEDBACK_CATEGORY_HOUSING] = { iterationBegin = CUSTOMER_SERVICE_SUBMIT_FEEDBACK_SUBCATEGORY_HOUSING_1, iterationEnd = CUSTOMER_SERVICE_SUBMIT_FEEDBACK_SUBCATEGORY_HOUSING_END - 1, }, [CUSTOMER_SERVICE_SUBMIT_FEEDBACK_CATEGORY_JUSTICE] = { iterationBegin = CUSTOMER_SERVICE_SUBMIT_FEEDBACK_SUBCATEGORY_JUSTICE_1, iterationEnd = CUSTOMER_SERVICE_SUBMIT_FEEDBACK_SUBCATEGORY_JUSTICE_END - 1, }, [CUSTOMER_SERVICE_SUBMIT_FEEDBACK_CATEGORY_PERFORMANCE] = { iterationBegin = CUSTOMER_SERVICE_SUBMIT_FEEDBACK_SUBCATEGORY_PERFORMANCE_1, iterationEnd = CUSTOMER_SERVICE_SUBMIT_FEEDBACK_SUBCATEGORY_PERFORMANCE_END - 1, }, [CUSTOMER_SERVICE_SUBMIT_FEEDBACK_CATEGORY_UI] = { iterationBegin = CUSTOMER_SERVICE_SUBMIT_FEEDBACK_SUBCATEGORY_UI_1, iterationEnd = CUSTOMER_SERVICE_SUBMIT_FEEDBACK_SUBCATEGORY_UI_END - 1, }, }, invalidEntry = CUSTOMER_SERVICE_SUBMIT_FEEDBACK_SUBCATEGORY_NONE, },}ZO_HELP_ASK_FOR_HELP_CATEGORY_INFO ={ impactStringName = "SI_CUSTOMERSERVICEASKFORHELPIMPACT", impacts = { { id = CUSTOMER_SERVICE_ASK_FOR_HELP_IMPACT_NONE, }, { id = CUSTOMER_SERVICE_ASK_FOR_HELP_IMPACT_CHARACTER_ISSUE, categoryStringName = "SI_CUSTOMERSERVICEASKFORHELPCHARACTERISSUECATEGORY", categoryDescriptionStringName = "SI_CUSTOMERSERVICEASKFORHELPCHARACTERISSUECATEGORY_DESCRIPTION", categories = { { id = CUSTOMER_SERVICE_ASK_FOR_HELP_CHARACTER_ISSUE_CATEGORY_NONE, }, { id = CUSTOMER_SERVICE_ASK_FOR_HELP_CHARACTER_ISSUE_CATEGORY_CHARACTER_RESTORATION, ticketCategory = 891, }, { id = CUSTOMER_SERVICE_ASK_FOR_HELP_CHARACTER_ISSUE_CATEGORY_GROUP_ACTIVITIES, ticketCategory = 978, }, { id = CUSTOMER_SERVICE_ASK_FOR_HELP_CHARACTER_ISSUE_CATEGORY_CHAT_AND_VENDORS, ticketCategory = 1186, }, { id = CUSTOMER_SERVICE_ASK_FOR_HELP_CHARACTER_ISSUE_CATEGORY_SKILLS_AND_ACHIEVEMENTS, ticketCategory = 893, }, }, }, { id = CUSTOMER_SERVICE_ASK_FOR_HELP_IMPACT_REPORT_PLAYER, detailsGamepadDefaultText = zo_strformat(SI_GAMEPAD_HELP_TICKET_EDIT_REQUIRED_NAME_DISPLAY, ZO_GetPlatformAccountLabel()), categoryStringName = "SI_CUSTOMERSERVICEASKFORHELPREPORTPLAYERCATEGORY", categories = { { id = CUSTOMER_SERVICE_ASK_FOR_HELP_REPORT_PLAYER_CATEGORY_NONE, }, { id = CUSTOMER_SERVICE_ASK_FOR_HELP_REPORT_PLAYER_CATEGORY_REAL_WORLD_THREATS, subcategoryStringName = "SI_CUSTOMERSERVICEASKFORHELPREPORTPLAYERSUBCATEGORY", subcategoryDescriptionStringName = "SI_CUSTOMERSERVICEASKFORHELPREPORTPLAYERSUBCATEGORY_DESCRIPTION", subcategories = { { id = CUSTOMER_SERVICE_ASK_FOR_HELP_REPORT_PLAYER_SUBCATEGORY_NONE, }, { id = CUSTOMER_SERVICE_ASK_FOR_HELP_REPORT_PLAYER_SUBCATEGORY_CHILD_ABUSE, ticketCategory = 1244 }, { id = CUSTOMER_SERVICE_ASK_FOR_HELP_REPORT_PLAYER_SUBCATEGORY_TERRORISM, ticketCategory = 1245 }, { id = CUSTOMER_SERVICE_ASK_FOR_HELP_REPORT_PLAYER_SUBCATEGORY_SELF_HARM, ticketCategory = 1246 }, { id = CUSTOMER_SERVICE_ASK_FOR_HELP_REPORT_PLAYER_SUBCATEGORY_HARM_TO_OTHERS, ticketCategory = 1247 }, } }, { id = CUSTOMER_SERVICE_ASK_FOR_HELP_REPORT_PLAYER_CATEGORY_BAD_LANGUAGE, subcategoryStringName = "SI_CUSTOMERSERVICEASKFORHELPREPORTPLAYERSUBCATEGORY", subcategoryDescriptionStringName = "SI_CUSTOMERSERVICEASKFORHELPREPORTPLAYERSUBCATEGORY_DESCRIPTION", subcategories = { { id = CUSTOMER_SERVICE_ASK_FOR_HELP_REPORT_PLAYER_SUBCATEGORY_NONE, }, { id = CUSTOMER_SERVICE_ASK_FOR_HELP_REPORT_PLAYER_SUBCATEGORY_HATE_SPEECH, ticketCategory = 1249 }, { id = CUSTOMER_SERVICE_ASK_FOR_HELP_REPORT_PLAYER_SUBCATEGORY_TROLLING, ticketCategory = 1250 }, { id = CUSTOMER_SERVICE_ASK_FOR_HELP_REPORT_PLAYER_SUBCATEGORY_SPAM, ticketCategory = 1251 }, { id = CUSTOMER_SERVICE_ASK_FOR_HELP_REPORT_PLAYER_SUBCATEGORY_PROFANE_VOICE_CHAT, ticketCategory = 1252 }, { id = CUSTOMER_SERVICE_ASK_FOR_HELP_REPORT_PLAYER_SUBCATEGORY_PROFANE_NAME, ticketCategory = 11, }, } }, { id = CUSTOMER_SERVICE_ASK_FOR_HELP_REPORT_PLAYER_CATEGORY_BAD_ACTIONS, subcategoryStringName = "SI_CUSTOMERSERVICEASKFORHELPREPORTPLAYERSUBCATEGORY", subcategoryDescriptionStringName = "SI_CUSTOMERSERVICEASKFORHELPREPORTPLAYERSUBCATEGORY_DESCRIPTION", subcategories = { { id = CUSTOMER_SERVICE_ASK_FOR_HELP_REPORT_PLAYER_SUBCATEGORY_NONE, }, { id = CUSTOMER_SERVICE_ASK_FOR_HELP_REPORT_PLAYER_SUBCATEGORY_SCAMMING, ticketCategory = 1254 }, { id = CUSTOMER_SERVICE_ASK_FOR_HELP_REPORT_PLAYER_SUBCATEGORY_DOXING, ticketCategory = 1255 }, { id = CUSTOMER_SERVICE_ASK_FOR_HELP_REPORT_PLAYER_SUBCATEGORY_CHEATING, ticketCategory = 361 }, { id = CUSTOMER_SERVICE_ASK_FOR_HELP_REPORT_PLAYER_SUBCATEGORY_HARASSMENT, ticketCategory = 12 }, } }, }, }, { id = CUSTOMER_SERVICE_ASK_FOR_HELP_IMPACT_REPORT_GUILD, categoryStringName = "SI_CUSTOMERSERVICEASKFORHELPREPORTGUILDCATEGORY", categoryDescriptionStringName = "SI_CUSTOMERSERVICEASKFORHELPREPORTGUILDCATEGORY_DESCRIPTION", categories = { { id = CUSTOMER_SERVICE_ASK_FOR_HELP_REPORT_GUILD_CATEGORY_NONE, }, { id = CUSTOMER_SERVICE_ASK_FOR_HELP_REPORT_GUILD_CATEGORY_INAPPROPRIATE_NAME, ticketCategory = 1193, }, { id = CUSTOMER_SERVICE_ASK_FOR_HELP_REPORT_GUILD_CATEGORY_INAPPROPRIATE_LISTING, ticketCategory = 1195, }, { id = CUSTOMER_SERVICE_ASK_FOR_HELP_REPORT_GUILD_CATEGORY_INAPPROPRIATE_DECLINE, ticketCategory = 1194, }, { id = CUSTOMER_SERVICE_ASK_FOR_HELP_REPORT_GUILD_CATEGORY_INAPPROPRIATE_MAIL, ticketCategory = 1405, }, }, }, { id = CUSTOMER_SERVICE_ASK_FOR_HELP_IMPACT_REPORT_GROUP_FINDER_LISTING, externalInfoInstructions = GetString(SI_CUSTOMER_SERVICE_ASK_FOR_HELP_GROUP_FINDER_LISTING_INSTRUCTIONS), externalInfoRegistrationFunction = ZO_HELP_GENERIC_TICKET_SUBMISSION_MANAGER.SetCustomerServiceTicketGroupFinderListingTarget, externalInfoKeyboardTooltipFunction = function(...) HELP_CUSTOMER_SERVICE_ASK_FOR_HELP_KEYBOARD:ShowGroupFinderListingTooltip(...) end, externalInfoGamepadTooltipFunction = function(...) HELP_CUSTOMER_SERVICE_GAMEPAD:ShowGroupFinderListingTooltip(...) end, categoryStringName = "SI_CUSTOMERSERVICEASKFORHELPREPORTGROUPFINDERLISTINGCATEGORY", categoryDescriptionStringName = "SI_CUSTOMERSERVICEASKFORHELPREPORTGROUPFINDERLISTINGCATEGORY_DESCRIPTION", categories = { { id = CUSTOMER_SERVICE_ASK_FOR_HELP_REPORT_GROUP_FINDER_LISTING_CATEGORY_NONE, }, { id = CUSTOMER_SERVICE_ASK_FOR_HELP_REPORT_GROUP_FINDER_LISTING_CATEGORY_INAPPROPRIATE_TITLE, ticketCategory = 1315, }, { id = CUSTOMER_SERVICE_ASK_FOR_HELP_REPORT_GROUP_FINDER_LISTING_CATEGORY_INAPPROPRIATE_DESCRIPTION, ticketCategory = 1314, }, }, }, { id = CUSTOMER_SERVICE_ASK_FOR_HELP_IMPACT_REPORT_HOUSE_TOUR_LISTING, externalInfoInstructions = GetString(SI_CUSTOMER_SERVICE_ASK_FOR_HELP_HOUSE_TOUR_LISTING_INSTRUCTIONS), externalInfoRegistrationFunction = ZO_HELP_GENERIC_TICKET_SUBMISSION_MANAGER.SetCustomerServiceTicketHouseTourListingTarget, externalInfoKeyboardTooltipFunction = function(...) HELP_CUSTOMER_SERVICE_ASK_FOR_HELP_KEYBOARD:ShowHouseTourListingTooltip(...) end, externalInfoGamepadTooltipFunction = function(...) HELP_CUSTOMER_SERVICE_GAMEPAD:ShowHouseTourListingTooltip(...) end, categoryStringName = "SI_CUSTOMERSERVICEASKFORHELPREPORTHOUSETOURLISTINGCATEGORY", categoryDescriptionStringName = "SI_CUSTOMERSERVICEASKFORHELPREPORTHOUSETOURLISTINGCATEGORY_DESCRIPTION", categories = { { id = CUSTOMER_SERVICE_ASK_FOR_HELP_REPORT_HOUSE_TOUR_LISTING_CATEGORY_NONE, }, { id = CUSTOMER_SERVICE_ASK_FOR_HELP_REPORT_HOUSE_TOUR_LISTING_CATEGORY_INAPPROPRIATE_NICKNAME, ticketCategory = 1319, }, { id = CUSTOMER_SERVICE_ASK_FOR_HELP_REPORT_HOUSE_TOUR_LISTING_CATEGORY_OFFENSIVE_ARRANGEMENT, ticketCategory = 1320, includeScreenshot = true, }, }, }, },} end endend if listDescriptionStringName then if entryDescription and entryDescription ~= "" then end end return entryDescription end end return nilend |