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ZO_HELP_TICKET_FIELD_TYPE =
{
IMPACT = 1,
CATEGORY = 2,
SUBCATEGORY = 3,
DETAILS = 4,
EXTERNAL_INFO = 5,
DESCRIPTION = 6,
ATTACH_SCREENSHOT = 7,
SUBMIT = 8,
}
ZO_HELP_SUBMIT_FEEDBACK_FIELD_DATA =
{
[ZO_HELP_TICKET_FIELD_TYPE.IMPACT] =
{
enumStringPrefix = "SI_CUSTOMERSERVICESUBMITFEEDBACKIMPACTS",
iterationBegin = CUSTOMER_SERVICE_SUBMIT_FEEDBACK_IMPACT_ITERATION_BEGIN,
iterationEnd = CUSTOMER_SERVICE_SUBMIT_FEEDBACK_IMPACT_ITERATION_END,
invalidEntry = CUSTOMER_SERVICE_SUBMIT_FEEDBACK_IMPACT_NONE,
},
[ZO_HELP_TICKET_FIELD_TYPE.CATEGORY] =
{
enumStringPrefix = "SI_CUSTOMERSERVICESUBMITFEEDBACKCATEGORIES",
universallyAddEnum = CUSTOMER_SERVICE_SUBMIT_FEEDBACK_SUBCATEGORY_NONE,
iterationBegin = CUSTOMER_SERVICE_SUBMIT_FEEDBACK_CATEGORY_ITERATION_BEGIN + 1,
iterationEnd = CUSTOMER_SERVICE_SUBMIT_FEEDBACK_CATEGORY_ITERATION_END,
end,
invalidEntry = CUSTOMER_SERVICE_SUBMIT_FEEDBACK_CATEGORY_NONE,
},
[ZO_HELP_TICKET_FIELD_TYPE.SUBCATEGORY] =
{
enumStringPrefix = "SI_CUSTOMERSERVICESUBMITFEEDBACKSUBCATEGORIES",
universallyAddEnum = CUSTOMER_SERVICE_SUBMIT_FEEDBACK_SUBCATEGORY_NONE,
otherEnum = CUSTOMER_SERVICE_SUBMIT_FEEDBACK_SUBCATEGORY_OTHER,
categoryContextualData =
{
[CUSTOMER_SERVICE_SUBMIT_FEEDBACK_CATEGORY_ALLIANCE_WAR] =
{
iterationBegin = CUSTOMER_SERVICE_SUBMIT_FEEDBACK_SUBCATEGORY_ALLIANCE_WAR_1,
iterationEnd = CUSTOMER_SERVICE_SUBMIT_FEEDBACK_SUBCATEGORY_ALLIANCE_WAR_END - 1,
},
[CUSTOMER_SERVICE_SUBMIT_FEEDBACK_CATEGORY_AUDIO] =
{
iterationBegin = CUSTOMER_SERVICE_SUBMIT_FEEDBACK_SUBCATEGORY_AUDIO_1,
iterationEnd = CUSTOMER_SERVICE_SUBMIT_FEEDBACK_SUBCATEGORY_AUDIO_END - 1,
},
[CUSTOMER_SERVICE_SUBMIT_FEEDBACK_CATEGORY_CRAFTING] =
{
iterationBegin = CUSTOMER_SERVICE_SUBMIT_FEEDBACK_SUBCATEGORY_CRAFTING_1,
iterationEnd = CUSTOMER_SERVICE_SUBMIT_FEEDBACK_SUBCATEGORY_CRAFTING_END - 1,
},
[CUSTOMER_SERVICE_SUBMIT_FEEDBACK_CATEGORY_COMBAT] =
{
iterationBegin = CUSTOMER_SERVICE_SUBMIT_FEEDBACK_SUBCATEGORY_COMBAT_1,
iterationEnd = CUSTOMER_SERVICE_SUBMIT_FEEDBACK_SUBCATEGORY_COMBAT_END - 1,
},
[CUSTOMER_SERVICE_SUBMIT_FEEDBACK_CATEGORY_ITEMS] =
{
iterationBegin = CUSTOMER_SERVICE_SUBMIT_FEEDBACK_SUBCATEGORY_ITEMS_1,
iterationEnd = CUSTOMER_SERVICE_SUBMIT_FEEDBACK_SUBCATEGORY_ITEMS_END - 1,
},
[CUSTOMER_SERVICE_SUBMIT_FEEDBACK_CATEGORY_CROWN_STORE] =
{
iterationBegin = CUSTOMER_SERVICE_SUBMIT_FEEDBACK_SUBCATEGORY_CROWN_STORE_1,
iterationEnd = CUSTOMER_SERVICE_SUBMIT_FEEDBACK_SUBCATEGORY_CROWN_STORE_END - 1,
},
[CUSTOMER_SERVICE_SUBMIT_FEEDBACK_CATEGORY_GRAPHICS] =
{
iterationBegin = CUSTOMER_SERVICE_SUBMIT_FEEDBACK_SUBCATEGORY_GRAPHICS_1,
iterationEnd = CUSTOMER_SERVICE_SUBMIT_FEEDBACK_SUBCATEGORY_GRAPHICS_END - 1,
},
[CUSTOMER_SERVICE_SUBMIT_FEEDBACK_CATEGORY_QUESTS] =
{
iterationBegin = CUSTOMER_SERVICE_SUBMIT_FEEDBACK_SUBCATEGORY_QUESTS_1,
iterationEnd = CUSTOMER_SERVICE_SUBMIT_FEEDBACK_SUBCATEGORY_QUESTS_END - 1,
},
[CUSTOMER_SERVICE_SUBMIT_FEEDBACK_CATEGORY_TEXT] =
{
iterationBegin = CUSTOMER_SERVICE_SUBMIT_FEEDBACK_SUBCATEGORY_TEXT_1,
iterationEnd = CUSTOMER_SERVICE_SUBMIT_FEEDBACK_SUBCATEGORY_TEXT_END - 1,
},
[CUSTOMER_SERVICE_SUBMIT_FEEDBACK_CATEGORY_DUNGEONS] =
{
iterationBegin = CUSTOMER_SERVICE_SUBMIT_FEEDBACK_SUBCATEGORY_DUNGEONS_1,
iterationEnd = CUSTOMER_SERVICE_SUBMIT_FEEDBACK_SUBCATEGORY_DUNGEONS_END - 1,
},
[CUSTOMER_SERVICE_SUBMIT_FEEDBACK_CATEGORY_HOUSING] =
{
iterationBegin = CUSTOMER_SERVICE_SUBMIT_FEEDBACK_SUBCATEGORY_HOUSING_1,
iterationEnd = CUSTOMER_SERVICE_SUBMIT_FEEDBACK_SUBCATEGORY_HOUSING_END - 1,
},
[CUSTOMER_SERVICE_SUBMIT_FEEDBACK_CATEGORY_JUSTICE] =
{
iterationBegin = CUSTOMER_SERVICE_SUBMIT_FEEDBACK_SUBCATEGORY_JUSTICE_1,
iterationEnd = CUSTOMER_SERVICE_SUBMIT_FEEDBACK_SUBCATEGORY_JUSTICE_END - 1,
},
[CUSTOMER_SERVICE_SUBMIT_FEEDBACK_CATEGORY_PERFORMANCE] =
{
iterationBegin = CUSTOMER_SERVICE_SUBMIT_FEEDBACK_SUBCATEGORY_PERFORMANCE_1,
iterationEnd = CUSTOMER_SERVICE_SUBMIT_FEEDBACK_SUBCATEGORY_PERFORMANCE_END - 1,
},
[CUSTOMER_SERVICE_SUBMIT_FEEDBACK_CATEGORY_UI] =
{
iterationBegin = CUSTOMER_SERVICE_SUBMIT_FEEDBACK_SUBCATEGORY_UI_1,
iterationEnd = CUSTOMER_SERVICE_SUBMIT_FEEDBACK_SUBCATEGORY_UI_END - 1,
},
},
invalidEntry = CUSTOMER_SERVICE_SUBMIT_FEEDBACK_SUBCATEGORY_NONE,
},
}
ZO_HELP_ASK_FOR_HELP_CATEGORY_INFO =
{
impactStringName = "SI_CUSTOMERSERVICEASKFORHELPIMPACT",
impacts =
{
{
id = CUSTOMER_SERVICE_ASK_FOR_HELP_IMPACT_NONE,
},
{
id = CUSTOMER_SERVICE_ASK_FOR_HELP_IMPACT_CHARACTER_ISSUE,
categoryStringName = "SI_CUSTOMERSERVICEASKFORHELPCHARACTERISSUECATEGORY",
categoryDescriptionStringName = "SI_CUSTOMERSERVICEASKFORHELPCHARACTERISSUECATEGORY_DESCRIPTION",
categories =
{
{
id = CUSTOMER_SERVICE_ASK_FOR_HELP_CHARACTER_ISSUE_CATEGORY_NONE,
},
{
id = CUSTOMER_SERVICE_ASK_FOR_HELP_CHARACTER_ISSUE_CATEGORY_CHARACTER_RESTORATION,
ticketCategory = 891,
},
{
id = CUSTOMER_SERVICE_ASK_FOR_HELP_CHARACTER_ISSUE_CATEGORY_GROUP_ACTIVITIES,
ticketCategory = 978,
},
{
id = CUSTOMER_SERVICE_ASK_FOR_HELP_CHARACTER_ISSUE_CATEGORY_CHAT_AND_VENDORS,
ticketCategory = 1186,
},
{
id = CUSTOMER_SERVICE_ASK_FOR_HELP_CHARACTER_ISSUE_CATEGORY_SKILLS_AND_ACHIEVEMENTS,
ticketCategory = 893,
},
},
},
{
id = CUSTOMER_SERVICE_ASK_FOR_HELP_IMPACT_REPORT_PLAYER,
detailsGamepadDefaultText = zo_strformat(SI_GAMEPAD_HELP_TICKET_EDIT_REQUIRED_NAME_DISPLAY, ZO_GetPlatformAccountLabel()),
categoryStringName = "SI_CUSTOMERSERVICEASKFORHELPREPORTPLAYERCATEGORY",
categories =
{
{
id = CUSTOMER_SERVICE_ASK_FOR_HELP_REPORT_PLAYER_CATEGORY_NONE,
},
{
id = CUSTOMER_SERVICE_ASK_FOR_HELP_REPORT_PLAYER_CATEGORY_REAL_WORLD_THREATS,
subcategoryStringName = "SI_CUSTOMERSERVICEASKFORHELPREPORTPLAYERSUBCATEGORY",
subcategoryDescriptionStringName = "SI_CUSTOMERSERVICEASKFORHELPREPORTPLAYERSUBCATEGORY_DESCRIPTION",
subcategories =
{
{
id = CUSTOMER_SERVICE_ASK_FOR_HELP_REPORT_PLAYER_SUBCATEGORY_NONE,
},
{
id = CUSTOMER_SERVICE_ASK_FOR_HELP_REPORT_PLAYER_SUBCATEGORY_CHILD_ABUSE,
ticketCategory = 1244
},
{
id = CUSTOMER_SERVICE_ASK_FOR_HELP_REPORT_PLAYER_SUBCATEGORY_TERRORISM,
ticketCategory = 1245
},
{
id = CUSTOMER_SERVICE_ASK_FOR_HELP_REPORT_PLAYER_SUBCATEGORY_SELF_HARM,
ticketCategory = 1246
},
{
id = CUSTOMER_SERVICE_ASK_FOR_HELP_REPORT_PLAYER_SUBCATEGORY_HARM_TO_OTHERS,
ticketCategory = 1247
},
}
},
{
id = CUSTOMER_SERVICE_ASK_FOR_HELP_REPORT_PLAYER_CATEGORY_BAD_LANGUAGE,
subcategoryStringName = "SI_CUSTOMERSERVICEASKFORHELPREPORTPLAYERSUBCATEGORY",
subcategoryDescriptionStringName = "SI_CUSTOMERSERVICEASKFORHELPREPORTPLAYERSUBCATEGORY_DESCRIPTION",
subcategories =
{
{
id = CUSTOMER_SERVICE_ASK_FOR_HELP_REPORT_PLAYER_SUBCATEGORY_NONE,
},
{
id = CUSTOMER_SERVICE_ASK_FOR_HELP_REPORT_PLAYER_SUBCATEGORY_HATE_SPEECH,
ticketCategory = 1249
},
{
id = CUSTOMER_SERVICE_ASK_FOR_HELP_REPORT_PLAYER_SUBCATEGORY_TROLLING,
ticketCategory = 1250
},
{
id = CUSTOMER_SERVICE_ASK_FOR_HELP_REPORT_PLAYER_SUBCATEGORY_SPAM,
ticketCategory = 1251
},
{
id = CUSTOMER_SERVICE_ASK_FOR_HELP_REPORT_PLAYER_SUBCATEGORY_PROFANE_VOICE_CHAT,
ticketCategory = 1252
},
{
id = CUSTOMER_SERVICE_ASK_FOR_HELP_REPORT_PLAYER_SUBCATEGORY_PROFANE_NAME,
ticketCategory = 11,
},
}
},
{
id = CUSTOMER_SERVICE_ASK_FOR_HELP_REPORT_PLAYER_CATEGORY_BAD_ACTIONS,
subcategoryStringName = "SI_CUSTOMERSERVICEASKFORHELPREPORTPLAYERSUBCATEGORY",
subcategoryDescriptionStringName = "SI_CUSTOMERSERVICEASKFORHELPREPORTPLAYERSUBCATEGORY_DESCRIPTION",
subcategories =
{
{
id = CUSTOMER_SERVICE_ASK_FOR_HELP_REPORT_PLAYER_SUBCATEGORY_NONE,
},
{
id = CUSTOMER_SERVICE_ASK_FOR_HELP_REPORT_PLAYER_SUBCATEGORY_SCAMMING,
ticketCategory = 1254
},
{
id = CUSTOMER_SERVICE_ASK_FOR_HELP_REPORT_PLAYER_SUBCATEGORY_DOXING,
ticketCategory = 1255
},
{
id = CUSTOMER_SERVICE_ASK_FOR_HELP_REPORT_PLAYER_SUBCATEGORY_CHEATING,
ticketCategory = 361
},
{
id = CUSTOMER_SERVICE_ASK_FOR_HELP_REPORT_PLAYER_SUBCATEGORY_HARASSMENT,
ticketCategory = 12
},
}
},
},
},
{
id = CUSTOMER_SERVICE_ASK_FOR_HELP_IMPACT_REPORT_GUILD,
categoryStringName = "SI_CUSTOMERSERVICEASKFORHELPREPORTGUILDCATEGORY",
categoryDescriptionStringName = "SI_CUSTOMERSERVICEASKFORHELPREPORTGUILDCATEGORY_DESCRIPTION",
categories =
{
{
id = CUSTOMER_SERVICE_ASK_FOR_HELP_REPORT_GUILD_CATEGORY_NONE,
},
{
id = CUSTOMER_SERVICE_ASK_FOR_HELP_REPORT_GUILD_CATEGORY_INAPPROPRIATE_NAME,
ticketCategory = 1193,
},
{
id = CUSTOMER_SERVICE_ASK_FOR_HELP_REPORT_GUILD_CATEGORY_INAPPROPRIATE_LISTING,
ticketCategory = 1195,
},
{
id = CUSTOMER_SERVICE_ASK_FOR_HELP_REPORT_GUILD_CATEGORY_INAPPROPRIATE_DECLINE,
ticketCategory = 1194,
},
},
},
{
id = CUSTOMER_SERVICE_ASK_FOR_HELP_IMPACT_REPORT_GROUP_FINDER_LISTING,
externalInfoInstructions = GetString(SI_CUSTOMER_SERVICE_ASK_FOR_HELP_GROUP_FINDER_LISTING_INSTRUCTIONS),
externalInfoRegistrationFunction = ZO_HELP_GENERIC_TICKET_SUBMISSION_MANAGER.SetCustomerServiceTicketGroupFinderListingTarget,
externalInfoKeyboardTooltipFunction = function(...) HELP_CUSTOMER_SERVICE_ASK_FOR_HELP_KEYBOARD:ShowGroupFinderListingTooltip(...) end,
externalInfoGamepadTooltipFunction = function(...) HELP_CUSTOMER_SERVICE_GAMEPAD:ShowGroupFinderListingTooltip(...) end,
categoryStringName = "SI_CUSTOMERSERVICEASKFORHELPREPORTGROUPFINDERLISTINGCATEGORY",
categoryDescriptionStringName = "SI_CUSTOMERSERVICEASKFORHELPREPORTGROUPFINDERLISTINGCATEGORY_DESCRIPTION",
categories =
{
{
id = CUSTOMER_SERVICE_ASK_FOR_HELP_REPORT_GROUP_FINDER_LISTING_CATEGORY_NONE,
},
{
id = CUSTOMER_SERVICE_ASK_FOR_HELP_REPORT_GROUP_FINDER_LISTING_CATEGORY_INAPPROPRIATE_TITLE,
ticketCategory = 1315,
},
{
id = CUSTOMER_SERVICE_ASK_FOR_HELP_REPORT_GROUP_FINDER_LISTING_CATEGORY_INAPPROPRIATE_DESCRIPTION,
ticketCategory = 1314,
},
},
},
},
}
end
end
end
if listDescriptionStringName then
if entryDescription and entryDescription ~= "" then
end
end
return entryDescription
end
end
return nil
end |