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ESO Lua File v100033

ingame/help/keyboard/helpaskforhelp_keyboard.lua

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local HELP_ASK_FOR_HELP_CATEGORY_INFO =
{
    [CUSTOMER_SERVICE_ASK_FOR_HELP_CATEGORY_CHARACTER_ISSUE] =
    {
        ticketCategory = TICKET_CATEGORY_CHARACTER_ISSUE,
    },
    [CUSTOMER_SERVICE_ASK_FOR_HELP_CATEGORY_REPORT_PLAYER] =
    {
        detailsTitle = GetString(SI_CUSTOMER_SERVICE_ASK_FOR_HELP_PLAYER_NAME),
        subcategoryStringName = "SI_CUSTOMERSERVICEASKFORHELPREPORTPLAYERSUBCATEGORY",
        subcategories = 
        {
            {
                value = CUSTOMER_SERVICE_ASK_FOR_HELP_REPORT_PLAYER_SUBCATEGORY_NONE,
            },
            {
                value = CUSTOMER_SERVICE_ASK_FOR_HELP_REPORT_PLAYER_SUBCATEGORY_INAPPROPRIATE_NAME,
                ticketCategory = TICKET_CATEGORY_REPORT_BAD_NAME,
            },
            {
                value = CUSTOMER_SERVICE_ASK_FOR_HELP_REPORT_PLAYER_SUBCATEGORY_HARASSMENT,
                ticketCategory = TICKET_CATEGORY_REPORT_HARASSMENT,
            },
            {
                value = CUSTOMER_SERVICE_ASK_FOR_HELP_REPORT_PLAYER_SUBCATEGORY_CHEATING,
                ticketCategory = TICKET_CATEGORY_REPORT_CHEATING,
            },
            {
                value = CUSTOMER_SERVICE_ASK_FOR_HELP_REPORT_PLAYER_SUBCATEGORY_OTHER,
                ticketCategory = TICKET_CATEGORY_REPORT_OTHER,
            },
        },
    },
    [CUSTOMER_SERVICE_ASK_FOR_HELP_CATEGORY_REPORT_GUILD] =
    {
        detailsTitle = GetString(SI_CUSTOMER_SERVICE_ASK_FOR_HELP_GUILD_NAME),
        subcategoryStringName = "SI_CUSTOMERSERVICEASKFORHELPREPORTGUILDSUBCATEGORY",
        subcategories =
        {
            {
                value = CUSTOMER_SERVICE_ASK_FOR_HELP_REPORT_GUILD_SUBCATEGORY_NONE,
            },
            {
                value = CUSTOMER_SERVICE_ASK_FOR_HELP_REPORT_GUILD_SUBCATEGORY_INAPPROPRIATE_NAME,
                ticketCategory = TICKET_CATEGORY_REPORT_GUILD_NAME,
            },
            {
                value = CUSTOMER_SERVICE_ASK_FOR_HELP_REPORT_GUILD_SUBCATEGORY_INAPPROPRIATE_LISTING,
                ticketCategory = TICKET_CATEGORY_REPORT_GUILD_LISTING,
            },
            {
                value = CUSTOMER_SERVICE_ASK_FOR_HELP_REPORT_GUILD_SUBCATEGORY_INAPPROPRIATE_DECLINE,
                ticketCategory = TICKET_CATEGORY_REPORT_GUILD_DECLINE_MESSAGE,
            },
        },
    },
}
local HelpAskForHelp_Keyboard = ZO_HelpScreenTemplate_Keyboard:Subclass()
function HelpAskForHelp_Keyboard:New(...)
    return ZO_HelpScreenTemplate_Keyboard.New(self, ...)
end
function HelpAskForHelp_Keyboard:Initialize(control)
    HELP_CUSTOMER_SERVICE_ASK_FOR_HELP_KEYBOARD_FRAGMENT = ZO_FadeSceneFragment:New(control)
    local iconData =
    {
        name = GetString(SI_CUSTOMER_SERVICE_ASK_FOR_HELP),
        categoryFragment = HELP_CUSTOMER_SERVICE_ASK_FOR_HELP_KEYBOARD_FRAGMENT,
        up = "EsoUI/Art/Help/help_tabIcon_CS_up.dds",
        down = "EsoUI/Art/Help/help_tabIcon_CS_down.dds",
        over = "EsoUI/Art/Help/help_tabIcon_CS_over.dds",
    }
    ZO_HelpScreenTemplate_Keyboard.Initialize(self, control, iconData)
    self.helpCategoryTitle = control:GetNamedChild("CategoryTitle")
    self.helpSubcategoryTitle = control:GetNamedChild("SubcategoryTitle")
    self.helpDetailsTitle = control:GetNamedChild("DetailsTitle")
    self.helpDescriptionTitle = control:GetNamedChild("DescriptionTitle")
    self.helpDetailsTextControl = control:GetNamedChild("DetailsTextLine")
    self.helpSubcategoryContainer = control:GetNamedChild("SubcategoryContainer")
    self.helpDetailsContainer = control:GetNamedChild("DetailsContainer")
    self.helpCategoryComboBoxControl = control:GetNamedChild("CategoryComboBox")
    self.helpSubcategoryComboBoxControl = control:GetNamedChild("SubcategoryComboBox")
    self.helpSubmitButton = control:GetNamedChild("SubmitButton")
    ZO_HELP_GENERIC_TICKET_SUBMISSION_MANAGER:RegisterCallback("CustomerServiceTicketSubmitted", function (...)
                                                                        if HELP_CUSTOMER_SERVICE_ASK_FOR_HELP_KEYBOARD_FRAGMENT:IsShowing() then
                                                                            self:OnCustomerServiceTicketSubmitted(...)
                                                                        end
                                                                    end)
end
function HelpAskForHelp_Keyboard:InitializeComboBoxes()
    local function CreateComboBox(childName)
        local combo = ZO_ComboBox_ObjectFromContainer(self.control:GetNamedChild(childName))
        combo:SetSortsItems(false)
        combo:SetFont("ZoFontWinT1")
        combo:SetSpacing(4)
        return combo
    end
    self.helpCategoryComboBox = CreateComboBox("CategoryComboBox")
    self.helpSubcategoryComboBox = CreateComboBox("SubcategoryComboBox")
    local function OnCategoryChanged(comboBox, entryText, entry)
        self:UpdateSubcategories()
        self:UpdateDetailsComponents()
        self:UpdateSubmitButton()
        ZO_HELP_GENERIC_TICKET_SUBMISSION_MANAGER:SetReportPlayerTicketSubmittedCallback(nil)
    end
    for i = CUSTOMER_SERVICE_ASK_FOR_HELP_CATEGORY_ITERATION_BEGIN, CUSTOMER_SERVICE_ASK_FOR_HELP_CATEGORY_ITERATION_END do
        -- Omit Submit Feeback since it's Gamepad only per CS (at least that's how it's been setup previously)
        if i ~= CUSTOMER_SERVICE_ASK_FOR_HELP_CATEGORY_SUBMIT_FEEDBACK then
            local name = GetString("SI_CUSTOMERSERVICEASKFORHELPCATEGORIES", i)
            if name ~= nil then
                local entry = ZO_ComboBox:CreateItemEntry(name, OnCategoryChanged)
                entry.index = i
                self.helpCategoryComboBox:AddItem(entry, ZO_COMBOBOX_SUPPRESS_UPDATE)
            end
        end
    end
    self.helpCategoryComboBox:SelectItemByIndex(1)
end
function HelpAskForHelp_Keyboard:InitializeTextBoxes()
    self.details = self.control:GetNamedChild("DetailsTextLineField")
    self.details:SetMaxInputChars(MAX_HELP_DETAILS_TEXT)
    ZO_EditDefaultText_Initialize(self.details, GetString(SI_CUSTOMER_SERVICE_ENTER_NAME))
    --Storing the text field and adding handlers to the visibility events so the Submit Button can be enabled/disabled when the player has typed something in
    --The Submit Button is disabled when the details text is empty (and the details text is visible)
    self.detailsDefaultTextField = self.details:GetNamedChild("Text")
    self.detailsDefaultTextField:SetHandler("OnEffectivelyShown",function() self:UpdateSubmitButton() end)
    self.detailsDefaultTextField:SetHandler("OnEffectivelyHidden",function() self:UpdateSubmitButton() end)
    self.description = self.control:GetNamedChild("DescriptionBodyField")
    self.description:SetMaxInputChars(MAX_HELP_DESCRIPTION_BODY)
    ZO_EditDefaultText_Initialize(self.description, GetString(SI_CUSTOMER_SERVICE_DEFAULT_DESCRIPTION_TEXT_GENERIC))
    --The Submit Button is disabled if the description text is empty
    self.descriptionDefaultTextField = self.description:GetNamedChild("Text")
    self.descriptionDefaultTextField:SetHandler("OnEffectivelyShown",function() self:UpdateSubmitButton() end)
    self.descriptionDefaultTextField:SetHandler("OnEffectivelyHidden",function() self:UpdateSubmitButton() end)
    self.description:SetText("")
    self.details:SetText("")
end
function HelpAskForHelp_Keyboard:InitializeDialogs()
    ZO_Dialogs_RegisterCustomDialog("HELP_ASK_FOR_HELP_SUBMIT_TICKET_SUCCESSFUL_DIALOG",
    {
        canQueue = true,
        mustChoose = true,
        title =
        {
            text = GetString(SI_CUSTOMER_SERVICE_SUBMIT_CONFIRMATION),
        },
        mainText =
        {
            text = GetString(SI_CUSTOMER_SERVICE_ASK_FOR_HELP_SUBMIT_TICKET_CONFIRMATION),
        },
       
        buttons =
        {
            {
                keybind = "DIALOG_NEGATIVE",
                text = SI_DIALOG_EXIT,
            },
        },
    })
end
function HelpAskForHelp_Keyboard:UpdateSubcategories()
    self.helpSubcategoryComboBox:ClearItems()
    local categoryIndex = self.helpCategoryComboBox:GetSelectedItemData().index
    local mainArray = HELP_ASK_FOR_HELP_CATEGORY_INFO[categoryIndex]
    if mainArray == nil then
        self:SetSubcategoryContentHidden(true)
    else
        self.subcategoryArray = mainArray.subcategories
        if self.subcategoryArray == nil then
            self:SetSubcategoryContentHidden(true)
        else
            self:SetSubcategoryContentHidden(false)
            for i, subcategoryId in ipairs(self.subcategoryArray) do
                local entry = ZO_ComboBox:CreateItemEntry(GetString(mainArray.subcategoryStringName, subcategoryId.value), function() self:UpdateSubmitButton() end)
                entry.index = i
                self.helpSubcategoryComboBox:AddItem(entry, ZO_COMBOBOX_UPDATE_NOW)
            end
            self.helpSubcategoryComboBox:SelectItemByIndex(1)
        end
    end
end
function HelpAskForHelp_Keyboard:UpdateDetailsComponents()
    self.details:SetText("")
    local categoryIndex = self.helpCategoryComboBox:GetSelectedItemData().index
    local mainArray = HELP_ASK_FOR_HELP_CATEGORY_INFO[categoryIndex]
        
    if mainArray == nil then
        self:SetDetailsContentHidden(true)
    else
        ZO_DefaultEdit_SetEnabled(self.details, true)
        local title = mainArray.detailsTitle
        if title == nil then
            self:SetDetailsContentHidden(true)
        else
            self:SetDetailsContentHidden(false)
            self.helpDetailsTitle:SetText(title)
        end
    end
end
function HelpAskForHelp_Keyboard:SetSubcategoryContentHidden(shouldHide)
    self.helpSubcategoryComboBoxControl:SetHidden(shouldHide)
    self.helpSubcategoryTitle:SetHidden(shouldHide)
    local offsetY = 0
    if not shouldHide then
        offsetY = 20
    end
    self.helpSubcategoryContainer:SetAnchor(TOPLEFT, self.helpCategoryComboBoxControl, BOTTOMLEFT, 0, offsetY)
end
function HelpAskForHelp_Keyboard:SetDetailsContentHidden(shouldHide)
    self.helpDetailsTextControl:SetHidden(shouldHide)
    self.helpDetailsTitle:SetHidden(shouldHide)
    local offsetY = 0
    if not shouldHide then
        offsetY = 20
    end
    self.helpDetailsContainer:SetAnchor(TOPLEFT, self.helpSubcategoryContainer, BOTTOMLEFT, 0, offsetY)
end
function HelpAskForHelp_Keyboard:UpdateSubmitButton()
    local enableSubmitButton = true
    if self.helpCategoryComboBox == nil or self.helpSubcategoryComboBox == nil or self.descriptionDefaultTextField == nil or self.details == nil then
        enableSubmitButton = false
    elseif self.helpCategoryComboBox:GetSelectedItemData().index <= CUSTOMER_SERVICE_ASK_FOR_HELP_CATEGORY_NONE then
        enableSubmitButton = false
    elseif not self.helpSubcategoryComboBoxControl:IsHidden() and self.helpSubcategoryComboBox:GetSelectedItemData().index <= 0 then
        enableSubmitButton = false
    elseif not self.helpDetailsTextControl:IsHidden() and not self.detailsDefaultTextField:IsHidden() then
        enableSubmitButton = false
    elseif not self.descriptionDefaultTextField:IsHidden() then
        enableSubmitButton = false
    end
    
    self.helpSubmitButton:SetEnabled(enableSubmitButton)
end
function HelpAskForHelp_Keyboard:ClearFields()
    self.helpCategoryComboBox:SelectItemByIndex(1)
    self.description:SetText("")
    ZO_HELP_GENERIC_TICKET_SUBMISSION_MANAGER:SetReportPlayerTicketSubmittedCallback(nil)
end
function HelpAskForHelp_Keyboard:SelectCategory(category)
    local categories = self.helpCategoryComboBox:GetItems()
    for i, categoryId in ipairs(categories) do
        if categoryId.index == category then
            local PERFORM_CALLBACK = false
            self.helpCategoryComboBox:SelectItemByIndex(i, PERFORM_CALLBACK)
            break
        end
    end
end
function HelpAskForHelp_Keyboard:SelectSubcategory(subcategory)
    local categoryIndex = self.helpCategoryComboBox:GetSelectedItemData().index
    local mainArray = HELP_ASK_FOR_HELP_CATEGORY_INFO[categoryIndex]
    if mainArray and mainArray.subcategories then            
        for i, subcategoryId in ipairs(mainArray.subcategories) do
            if subcategoryId.value == subcategory then
                local PERFORM_CALLBACK = false
                self.helpSubcategoryComboBox:SelectItemByIndex(i, PERFORM_CALLBACK)
                break
            end
        end
    end
end
function HelpAskForHelp_Keyboard:SetDetailsText(text)
    self.details:SetText(text)
end
function HelpAskForHelp_Keyboard:OpenAskForHelp(category, subcategory, playerName)
    HELP_CUSTOMER_SUPPORT_KEYBOARD:OpenScreen(HELP_CUSTOMER_SERVICE_ASK_FOR_HELP_KEYBOARD_FRAGMENT)
    self:ClearFields()
    if category then
        self:SelectCategory(category)
        if subcategory then
            self:SelectSubcategory(subcategory)
        end
    end
    if playerName then
        self:SetDetailsText(playerName)
        ZO_DefaultEdit_SetEnabled(self.details, false)
    end
end
function HelpAskForHelp_Keyboard:AttemptToSendTicket()
    --Populate the ticket fields
    --Category and subcategory values must be valid as they enable the submit button to be clicked On
    local categoryIndex = self.helpCategoryComboBox:GetSelectedItemData().index
    local mainArray = HELP_ASK_FOR_HELP_CATEGORY_INFO[categoryIndex]
    local ticketCategory = TICKET_CATEGORY_OTHER
    if mainArray.subcategories then
        local subcategory = self.helpSubcategoryComboBox:GetSelectedItemData().index
        ticketCategory = mainArray.subcategories[subcategory].ticketCategory
    else
        ticketCategory = mainArray.ticketCategory
    end
    SetCustomerServiceTicketCategory(ticketCategory)
        
    if mainArray.detailsRegistrationFunction then
        local text = self.details:GetText()
        if mainArray.detailsFormatText then
            text = mainArray.detailsFormatText(text)
        end
        mainArray.detailsRegistrationFunction(text)
    end
    ZO_Dialogs_ShowDialog("HELP_CUSTOMER_SERVICE_SUBMITTING_TICKET_DIALOG")
    if categoryIndex == CUSTOMER_SERVICE_ASK_FOR_HELP_CATEGORY_REPORT_PLAYER then
        ZO_HELP_GENERIC_TICKET_SUBMISSION_MANAGER:MarkAttemptingToSubmitReportPlayerTicket()
    end
    ZO_DefaultEdit_SetEnabled(self.details, true)
end
function HelpAskForHelp_Keyboard:OnCustomerServiceTicketSubmitted(response, success)
    if success then
        self:ClearFields()
    end
end
--Global XML
    HELP_CUSTOMER_SERVICE_ASK_FOR_HELP_KEYBOARD = HelpAskForHelp_Keyboard:New(self)
end
    HELP_CUSTOMER_SERVICE_ASK_FOR_HELP_KEYBOARD:AttemptToSendTicket()
end
    ZO_PlatformOpenApprovedURL(APPROVED_URL_ESO_FORUMS, GetString(SI_CUSTOMER_SERVICE_ESO_FORUMS_LINK_TEXT), GetString(SI_URL_APPLICATION_WEB))
end